Acutance Terms of Service

Version 1.0 — Effective date: August 8, 2026

These Terms of Service (the “Terms”) are a binding agreement between you and CHNH, LLC, an Ohio limited liability company (“CHNH,” “we,” “us,” or “our”), governing your use of Acutance — our gear inventory, client management, and document service available at acutance.app and through our mobile applications (collectively, the “Service”).

By creating an account, clicking to accept, or using the Service, you agree to these Terms and to our Privacy Policy and Acceptable Use Policy, which are incorporated into these Terms by reference. If you do not agree, do not use the Service.

These Terms contain a binding individual arbitration provision and class action waiver (Section 17). It affects how disputes between you and CHNH are resolved. Please read it.

1. Eligibility

You must be at least 18 years old and reside in the United States to create an account. By using the Service you represent that you meet these requirements and that any registration information you submit is accurate. If you use the Service on behalf of a business, you represent that you have authority to bind that business, and “you” includes that business.

2. Your Account

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly at legal@chnh.llc if you suspect unauthorized access. Each account is for a single user; sharing credentials is not permitted. You may sign in with an email address and password or through a supported third-party identity provider (such as Apple or Google); your use of those providers is subject to their own terms.

3. The Service

Acutance provides tools for cataloguing photography and production equipment, tracking valuations and generating insurance schedules, managing contacts, inquiries, bookings, and projects, building packing lists, generating, sending, and electronically signing documents, issuing invoices, requesting client reviews and feedback, hosting public event pages and collecting RSVPs, and keeping notes on shooting locations. The Service does not process payments between you and your clients — recording a payment against an invoice is a bookkeeping entry you make, not a transfer of funds through the Service. We may add, change, or remove features over time. Where a change materially reduces core functionality of a paid plan, we will use reasonable efforts to notify you in advance.

4. Subscriptions

4.1 Plans and pricing

The Service is offered on a paid subscription basis: $12 per month or $108 per year (“Acutance Pro”). Prices are stated in U.S. dollars. Applicable taxes may be added at checkout by the merchant of record or app store, depending on where you purchase. Current pricing is always displayed in the purchase flow before you buy; if the price displayed at purchase ever differs from this section, the price displayed at purchase controls.

4.2 Merchant of record (web purchases)

Subscriptions purchased on the web are sold and billed by our merchant of record, Lemon Squeezy, LLC (“Lemon Squeezy”). Lemon Squeezy is the seller of record for those transactions: it processes your payment, collects and remits applicable sales tax, and handles billing inquiries under its own terms of sale and privacy policy, which apply to the payment transaction in addition to these Terms. CHNH does not receive or store your full payment card details.

4.3 App store purchases

Subscriptions purchased in our iOS app are billed by Apple through your App Store account, and subscriptions purchased in our Android app are billed by Google through your Google Play account. Those purchases are subject to the respective store’s terms, and billing, payment method changes, cancellation, and refunds for store purchases are managed exclusively through the store, not by CHNH. We cannot cancel an Apple or Google subscription on your behalf.

4.4 Free trial

New subscribers receive a 14-day free trial. A valid payment method is required to start the trial, and the trial converts automatically to a paid subscription at the end of the trial period unless you cancel before it ends. On iOS the trial is provided through Apple’s introductory offer and is governed by Apple’s rules. Each customer is eligible for one trial; we may decline trials to prevent abuse.

4.5 Automatic renewal and cancellation

Subscriptions renew automatically at the then-current price for successive periods equal to your billing term (monthly or annual) until cancelled. You may cancel at any time — through your account settings or the Lemon Squeezy customer portal for web purchases, or through your App Store or Google Play subscription settings for store purchases. Cancellation takes effect at the end of the current billing period; you retain paid access until then. We do not provide prorated refunds for partial billing periods.

4.6 Refunds

Except where required by applicable law or expressly stated in these Terms, all fees are non-refundable. The free trial exists so you can evaluate the Service before paying. Refund requests for purchases made through Apple or Google must be directed to the respective store under its refund policies. Refund requests for web purchases may be directed to Lemon Squeezy or to us at legal@chnh.llc; any refund we or the merchant of record choose to grant is discretionary and not a waiver of this section.

4.7 Price changes

We may change subscription prices. Price changes take effect at your next renewal, and we will notify you at least 30 days before a price increase applies to you. If you do not agree to a price change, cancel before it takes effect.

4.8 Lapsed accounts

If your subscription ends and is not renewed, your account enters a lapsed state rather than being deleted. While lapsed, you can still sign in, view, edit, and delete your existing data, and you may delete your account (which includes a full export of your data, per Section 12) at any time. Creating new records, routine exports, and generating or sending documents require an active subscription. Links to documents that were already sent for signature remain functional regardless of your subscription status — a person you asked to sign is never blocked by your billing state.

5. Your Content

“Your Content” means everything you submit to the Service: equipment records, photographs, serial numbers, receipts, valuations, notes, contacts, documents, templates, form definitions, and any other data.

You own Your Content. You grant CHNH a worldwide, non-exclusive, royalty-free license to host, store, reproduce, resize, process, transmit, display, and back up Your Content solely as needed to operate, secure, and improve the Service and to comply with law. This license ends when Your Content is deleted from the Service, except as retention is described in Section 12 and in our Privacy Policy (for example, backup cycles and the limited deletion log described there).

You are responsible for Your Content, including having all rights and permissions necessary to submit it. Note that images you upload may be resized server-side (currently to a maximum long edge of 2048 pixels) for storage; do not use the Service as the sole archive of full-resolution originals.

6. Your Clients’ Information

Parts of the Service let you collect and store personal information about other people — your contacts, inquiry form respondents, and document signers. As between you and CHNH, you are the controller of that information and we process it on your behalf to provide the Service. You represent that you have a lawful basis and any necessary permissions to collect it, that you will handle it in compliance with applicable law, and that you will respond to requests from those individuals about their information. If one of your clients contacts us directly about information you hold in Acutance, we will direct them to you.

Our commitments as your processor/service provider. With respect to that information, CHNH will: (a) process it only on your instructions as expressed through your use of the Service, and only as necessary to provide, secure, and support the Service or as required by law; (b) not sell it, share it for cross-context behavioral advertising, or use it for targeted advertising or for any purpose outside providing the Service; (c) ensure that persons authorized to process it are bound by obligations of confidentiality; (d) maintain the technical and organizational safeguards described in the Privacy Policy; (e) engage only the subprocessors listed in the Privacy Policy, under written terms no less protective than this section, and update that list before materially changing it; (f) taking into account the nature of the Service, reasonably assist you in responding to privacy-rights requests from the individuals concerned; (g) notify you without undue delay after becoming aware of a breach of security affecting that information; (h) delete or return it through the Service’s export and deletion features as described in Section 12; and (i) make available information reasonably necessary to demonstrate compliance with this section. Where a U.S. state privacy law applies to information you store in the Service, this section is intended to serve as the contract required for CHNH to act as your “processor” or “service provider” under that law.

7. Electronic Signatures and Documents

The Service includes tools to generate documents, send them for electronic signature, and countersign them.

We are not a party to your documents. Any contract created, sent, or signed through the Service is between you and your counterparty. We do not review your documents, and we make no representation that any particular document is valid, enforceable, or suitable for your purposes, or that electronic signatures are legally effective for every document type or in every jurisdiction. Certain records are excluded from electronic signature laws — for example wills and testamentary instruments, certain family-law documents, court papers, and statutory notices such as those concerning foreclosure, eviction, utility shutoff, insurance cancellation, or product recalls — and you agree not to use the Service to execute them.

Starter templates are not legal advice. The Service may offer starter document templates as a convenience. They are generic examples, not legal advice, and CHNH is not a law firm. Have your own counsel review any contract you rely on.

For each signature captured through the Service we record an audit trail — including the signer’s name, email address, IP address, browser user agent, consent language, timestamp, and a cryptographic hash of the document as it existed at signing — and associate it with the signed record. Signers must first agree to our Electronic Records and Signature Consent.

8. Insurance Schedules and Valuations

Valuation figures, replacement-cost estimates, and insurance schedule exports are informational tools generated from data you enter. They are not appraisals, insurance advice, or a guarantee that any insurer will accept them. You are responsible for verifying values and for your insurance arrangements.

9. Acceptable Use

Your use of the Service is subject to the Acceptable Use Policy. Violations may result in suspension or termination under Section 13.

10. Third-Party Services

The Service interoperates with third-party services, including sign-in providers (Apple, Google), payment providers (Lemon Squeezy, Apple, Google), and infrastructure providers. We are not responsible for third-party services, and your use of them is governed by their own terms.

11. Intellectual Property; Feedback

The Service — including its software, design, and content other than Your Content — is owned by CHNH or its licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your own business or personal use in accordance with these Terms. You may not copy, modify, reverse engineer, or create derivative works of the Service except as permitted by law.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

12. Signed Documents, Account Deletion, and Data Retention

Signed documents. Each party to a document is responsible for downloading and retaining the completed document and its associated signing record. When a document is completed, the Service makes the completed document and its audit record available to the parties through the delivery methods the Service supports. CHNH is not a permanent records custodian and does not undertake to retain signed documents for any particular legal or regulatory period unless expressly stated in a separate written agreement. You are responsible for determining and satisfying any record-retention obligation that applies to your agreements (for example tax, accounting, insurance, employment, or industry-specific rules) and for retaining and providing any disclosures the law requires you to give your counterparties.

Account deletion. You may delete your account at any time, in the app or at acutance.app/account/delete. Deletion works as follows:

1. Export first. Before deletion completes, the Service generates a full export of your account data, including completed documents and their associated audit records. Deletion does not proceed until you download the export or expressly acknowledge that you are proceeding without it. You are responsible for verifying that the export is complete and for retaining it for any period required by applicable law, contract, tax, accounting, insurance, or business requirements.
2. A recovery window. Your account enters a pending-deletion state for 30 days, during which you can sign back in and cancel the deletion. The export remains available throughout this window. After the window, your account and data are permanently purged.
3. What we retain. After the recovery window, your account and content — including signed documents and their audit trails — are permanently deleted. We retain a limited deletion log (that deletion was requested, that the export was generated and was downloaded or declined, the relevant dates, and the Terms version in effect) so the deletion itself can be established, together with the anonymized billing records and time-limited security logs described in the Privacy Policy. Backup copies age out on our ordinary backup cycle. We may preserve records longer where required by law, legal process, a fraud or security investigation, or a litigation hold. We also retain limited anonymized billing records for accounting and tax purposes and security logs for a limited period, as described in the Privacy Policy.
4. Store billing does not stop automatically. If you subscribed through Apple or Google, deleting your account does not cancel the store subscription — you must cancel it in your App Store or Google Play settings, and the deletion flow will remind you of this.

13. Termination and Suspension by CHNH

We may suspend or terminate your access to the Service if you materially breach these Terms (including the Acceptable Use Policy), if required by law, or if providing the Service to you creates a security, legal, or operational risk. Where practicable we will notify you and give you an opportunity to export your data. We may suspend access immediately and without prior notice where reasonably necessary to address a security incident, unlawful content, or harm to others, and will notify you as soon as practicable afterward.

If your account is terminated or closes, each party to a completed document should rely on the copy made available at signing — continued access through the Service may end when the related account closes (Section 12) or the Service is discontinued. We may preserve data beyond the timelines in these Terms where preservation is required by law, legal process, or a litigation hold, and that obligation overrides ordinary deletion schedules. We may also discontinue the Service entirely; if we do, we will give at least 30 days’ notice and a reasonable opportunity to export your data, and we will refund any prepaid fees covering the period after discontinuation.

14. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHNH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DATA WILL NOT BE LOST. YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN COPIES OF CRITICAL RECORDS, INCLUDING BY USING THE EXPORT FEATURES.

Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) CHNH WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) CHNH’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) FIFTY U.S. DOLLARS ($50).

Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

16. Indemnification

You will defend, indemnify, and hold harmless CHNH and its members, managers, and agents from and against claims, damages, and expenses (including reasonable attorneys’ fees) arising out of (a) Your Content, (b) your collection or handling of your clients’ information, (c) documents you create, send, or sign through the Service, or (d) your breach of these Terms or violation of law.

17. Dispute Resolution — Binding Arbitration and Class Action Waiver

Please read this section carefully. It requires most disputes to be resolved by binding individual arbitration and waives the right to a jury trial and to participate in a class action. You may opt out within 30 days (Section 17.7).

17.1 Informal resolution first

Before filing a claim, you and we agree to try to resolve the dispute informally. Send a written description of the dispute to legal@chnh.llc (or we will send one to your account email), and the parties will attempt in good faith to resolve it within 60 days. Either party may commence arbitration only after that period.

17.2 Agreement to arbitrate

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, rather than in court, except as provided in Sections 17.3 and 17.7. The Federal Arbitration Act governs the interpretation and enforcement of this section.

17.3 Exceptions

Either party may (a) bring an individual claim in small claims court if it qualifies, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or prevent unauthorized access to the Service.

17.4 Procedure

The arbitration will be conducted by a single arbitrator in English. Unless the parties agree otherwise, hearings (if any) will be held remotely or, at your election, in the county where you reside. AAA fees will be allocated under the Consumer Arbitration Rules; CHNH will pay filing, administration, and arbitrator fees that those rules assign to the consumer beyond the consumer’s initial filing fee where required. The arbitrator may award the same individual relief a court could, and judgment on the award may be entered in any court of competent jurisdiction.

17.5 Class action and jury waiver

All claims must be brought in the parties’ individual capacities, not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding. TO THE EXTENT ANY CLAIM PROCEEDS IN COURT, BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL. If the class waiver is held unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court, and the remainder shall be arbitrated.

17.6 Severability of this section

Except as stated in Section 17.5, if any part of this Section 17 is held unenforceable, the remainder remains in effect.

17.7 30-day opt-out

You may opt out of this arbitration agreement by emailing legal@chnh.llc within 30 days of first accepting these Terms, stating your account email and that you opt out of arbitration. Opting out does not affect any other part of these Terms.

18. Governing Law and Venue

These Terms are governed by the laws of the State of Ohio and applicable U.S. federal law, without regard to conflict-of-laws rules. For any claim not subject to arbitration, the state and federal courts located in Franklin County, Ohio have exclusive jurisdiction, and both parties consent to personal jurisdiction there.

19. Changes to These Terms

We may revise these Terms. For material changes we will give notice at least 30 days before the change takes effect — by email to your account address or prominent notice in the Service. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, stop using the Service and cancel your subscription before the change takes effect.

20. General

Notices. Legal notices to CHNH must be sent to legal@chnh.llc. We may provide notices to you by email to your account address or through the Service.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets, with notice to you.

Entire agreement; severability; waiver. These Terms, together with the policies they incorporate, are the entire agreement between you and CHNH regarding the Service. If any provision is held unenforceable, the remainder remains in effect. A failure to enforce a provision is not a waiver of it.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.

Survival. Sections that by their nature should survive termination (including 5 (license during retention), 12, and 14–18) survive.

21. Contact

CHNH, LLC legal@chnh.llc